Shipping Policy – Kerazo Naturals

Shipping Policy

Thank you for shopping with Kerazo Naturals. We are committed to delivering premium-quality spices, including cardamom, black pepper, clove, and other natural products, safely and efficiently to our customers.

1. Order Processing

  1. Orders are typically processed within 1–3 business days after payment confirmation.
  2. Orders placed on Sundays or public holidays will be processed on the next business day.
  3. During peak seasons, promotions, or unforeseen circumstances, processing times may be slightly extended.

2. Shipping Coverage

Kerazo Naturals currently ships across India.

For international shipping inquiries, please contact our customer support team before placing an order.

3. Delivery Time

Estimated delivery times are:

  1. Kerala: 2–5 business days
  2. South India: 3–7 business days
  3. Rest of India: 5–10 business days

Delivery timelines are estimates and may vary depending on location, courier availability, weather conditions, or other factors beyond our control.

4. Shipping Charges

  1. Shipping charges, if applicable, will be displayed during checkout before payment.
  2. Kerazo Naturals may offer free shipping on selected products, promotional campaigns, or orders above a specified value.
  3. Shipping charges are subject to change without prior notice.

5. Order Tracking

Once your order has been shipped:

  1. A tracking number and shipping details will be shared via email, SMS, or WhatsApp (where applicable).
  2. Customers can use the tracking information provided to monitor delivery progress.

6. Incorrect Shipping Information

Customers are responsible for providing accurate shipping details.

Kerazo Naturals shall not be responsible for delays or failed deliveries caused by:

  1. Incorrect addresses
  2. Incomplete address information
  3. Incorrect phone numbers
  4. Customer unavailability during delivery attempts

Additional shipping charges may apply for re-delivery requests.

7. Delayed Deliveries

While we strive to deliver all orders within the estimated timeframe, delays may occur due to:

  1. Weather conditions
  2. Natural disasters
  3. Public holidays
  4. Transportation disruptions
  5. Government restrictions
  6. Courier service issues

Kerazo Naturals is not liable for delays caused by third-party shipping providers or circumstances beyond our reasonable control.

8. Damaged Packages

If your package arrives visibly damaged:

  1. Do not accept the package if severe damage is evident.
  2. Take photographs of the package and product.
  3. Contact our support team within 48 hours of delivery.

We will review the issue and provide an appropriate resolution according to our Cancellation, Return & Refund Policy.

9. Lost Shipments

If your order has not been delivered within the expected timeframe:

  1. Contact us with your order number.
  2. We will coordinate with the courier partner to investigate the shipment status.

If a shipment is confirmed lost by the courier partner, an appropriate replacement or refund may be arranged.

10. Contact Us

For shipping-related questions or support, please contact:

Kerazo Naturals
Email: kerazonaturals@gmail.com
Phone: +91 80759 17859
Address: KERANUT INTERNATIONAL, GROUND FLOOR ,KADALIKKATTEL BUILDING,RAJAKUMARI,RAJAKUMARI SOUTH, idukki, kerala PIN Code: 685619

We appreciate your trust in Kerazo Naturals and are committed to ensuring your spices reach you fresh, safely packaged, and on time.